Terms and Conditions

Payment

Payment of the booking deposit constitutes acceptance of these Terms and Conditions. Should you wish to confirm this booking, please ensure that the deposit is in our account before the due date to avoid cancellation. Please be advised that 50% of the total quote or R1000.00, whichever is greater, is required for all bookings.

Failure to pay the deposit by the stipulated date will result in cancellation of the provisional booking, and Happy Holiday Homes will retain the right to re-hire it to another client.

Please quote your booking code on your deposit slip whenever you make a deposit.

Only electronic payments or direct bank deposits – REGRETFULLY NO CHEQUE DEPOSITS ACCEPTED.

Please ensure that your account is settled in full at least one week (One month for Easter and December bookings), before the date of arrival. NO KEYS WILL BE RELEASED WITHOUT FULL & FINAL PAYMENT.

Breakage deposit

A breakage deposit of R500.00, R1000.00, or R2000.00 per booking will be retained in trust.  The deposit will be refunded approximately two to three weeks after your departure but may take 4 weeks during holiday periods, less any deductions necessary. You will receive the deposit through a bank transfer to the bank account that you stipulate on your breakage deposit form, which is supplied in your arrival envelope.

Inventories must be checked by the tenant upon arrival, and any discrepancies must be reported within 12 hours of arrival to the Happy Holiday Homes office. If no shortages or damages are reported, the contents of the units will be regarded as correct, and the tenants will be held responsible for any shortages or breakages incurred as per Terms and Conditions.

Please note that the unit is only inspected after the client has vacated the premises. On departure, tenants are required to leave the unit in a clean and tidy state; if not, a cleaning fee of R240.00 will be charged and deducted from the breakage deposit.

Conditions of lease

The premises are let to you for holiday purposes ONLY and only for the period stated on the receipt. NO weddings, parties, or large gatherings are allowed. The number of people occupying the premises must not exceed the number of people that were initially booked and/or had beds provided for (Children inclusive), and only one car unless otherwise stated by management. Tenants will not be allowed to enter and or occupy the unit where their numbers exceed the agreed-upon and or discussed maximum tenants per unit. 100% of the breakage deposit will be retained in such an instance as a penalty fee, and you may forfeit your payments should alternative accommodation not be available with Happy Holiday Homes.

Tenants and their visitors must abide by our terms and the rules and Terms and Conditions of the Body Corporate of the Complex in which they stay, as the Body Corporate may request eviction of Tenants or their guests who do not comply, resulting in loss of your breakage deposit, admin fee, and full payment for your stay.

Pets

No pets are allowed.

Television and DSTV

For all bookings, unless specified, PLEASE BRING YOUR OWN DSTV DECODER, CABLES & SMART CARD.

If the property has internet supplied, please remember to bring your own login details to access apps such as NETFLIX, PRIME etc,

Toiletries and Cleaning Supplies

Guests are required to bring their own towels, black bags, coat hangers, toilet paper, and cleaning materials. Please note that the initial supply of black bags and toilet paper provided will need to be replenished by guests once used. All bed linen is supplied, except for sleeper couches.

Arrival and departure

Arrival time is from 2:30 pm and departure is 9:30 am.

Office hours

Our office hours are from 08:00 to 16:00 Mon to Friday and 09:00 – 12:00 Saturday.

Terms and Conditions of Cancellation

Failure to cancel a reservation 60 days before the due date is deemed as acceptance, and all monies received will only be refunded should we find an alternative tenant for the full period. The administration fee paid will be forfeited for all bookings cancelled. If the unit that you have booked is suddenly not available due to it being sold or some other disaster, every effort will be made to transfer your booking to another suitable apartment, or to refund the deposit to you without prejudice.

Accommodation recommendations

Any reasonable recommendations will be forwarded to the owner, who has the right to decide on the standard and accessories.

Happy Holiday Homes and the owner of the unit accepts no responsibility for any Death, Injury, Loss, Damage, or Theft during your stay, where death, injury, loss, damage, or theft results due to misuse, abuse, and or negligence on the side of or by the tenant. This will include failure by the tenant to make use of the provided security/alarms and safes.