Terms and Conditions of booking self-catering accommodation with Happy Holiday Homes cc.
Payment of the booking deposit constitutes acceptance of these Terms and Conditions. Should you wish to confirm this booking, please ensure that the deposit is in our account before the due date to avoid cancellation? Please be advised that 50% of the total quote or R700.00, whichever is the greater is required for all bookings. Failure to pay deposit by the stipulated date will result in cancellation of the provisional booking and Happy Holiday Homes will retain the right to re-hire it to another client.
Please quote your booking code on your deposit slip whenever you make a deposit.
Only electronic payments or direct bank deposits – REGRETFULLY NO CHEQUE DEPOSITS ACCEPTED.
Please ensure that your account is settled in full at least one week, (One month for Easter and December bookings), before the date of arrival. NO KEYS WILL BE RELEASED WITHOUT FULL & FINAL PAYMENT.
A breakage deposit of R500.00, R1000.00 or R2000.00 per booking will be retained in trust. The deposit will be refunded approximately two to three weeks after your departure but may take 4 weeks during holiday periods, less any deductions necessary. You will receive the deposit through a bank transfer to the bank account that you stipulate on your breakage deposit form that is supplied in your arrivals envelope.
Inventories must be checked by the tenant upon arrival, and any discrepancies must be reported within 12 hours of arrival to the Happy Holiday Homes office. If no shortages or damages are reported, the contents of the units will be regarded as correct and the tenants will be held responsible for any shortages or breakages incurred. Please note that the unit is only inspected after the client has vacated the premises. On departure tenants are required to leave the unit in a clean and tidy state, if not, a cleaning fee of R180.00 will be charged and deducted from the breakage deposit.
Conditions of lease
The premises are let to you for holiday purposes ONLY and only for the period stated on the receipt. NO weddings, parties, or large gatherings are allowed. The number of people occupying the premises must not exceed the number of people that were initially booked and/or had beds provided for (Children inclusive), and only one car unless otherwise stated by management. Tenants will not be allowed to enter and or occupy the unit where their numbers exceed agreed upon and or discussed maximum tenants per unit. 100% of breakage deposit will be retained in such an instance as a penalty fee and you may forfeit your payments should alternative accommodation not be available with Happy Holiday Homes. Tenants and their visitors must abide by our terms and the rules of the Body Corporate of the Complex in which they stay, as the Body Corporate may request eviction of Tenants or their guests who do not comply, resulting loss of your breakage deposit, admin fee and full payment for your stay.
No pets are allowed.
Television and DSTV
For all bookings unless specified, PLEASE BRING YOUR OWN DSTV DECODER, CABLES & SMART CARD, towels, black bags, coat hangers, toilet paper and cleaning materials. All bed linen is provided except for sleeper couches.
Arrival and departure
Arrival time is from 2:30pm and departure is 9:30am.
Our office hours are from 08:00 to 16:00 Mon to Fri. 09:00 – 12:00 Sat.
Terms and Conditions of Cancellation
Failure to cancel a reservation 60 days before the due date is deemed as acceptance and all monies received will only be refunded should we find an alternative tenant for the full period. The administration fee paid will be forfeit for all bookings cancelled. If the unit that you have booked is suddenly not available due to it being sold or some other disaster, every effort will be made to transfer your booking to another suitable apartment, or to refund the deposit to you without prejudice.
Any reasonable recommendations will be forwarded to the owner, who has a right to decide on the standard and accessories.
Happy Holiday Homes and the owner of the unit, accepts no responsibility for any Death, Injury, Loss, Damage or Theft, during your stay where death, injury, loss, damage or theft results due to misuse, abuse and or negligence on the side of or by the tenant. This will include failure by the tenant to make use of provided security/alarms and safes.